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Tutoring Frequently Asked Questions

How does tutoring work?
What if I don’t have a computer or webcam?
What if I don’t have internet?
Who’s my tutor?
How do I sign up for a tutoring appointment?
How do I sign up for advising?
What if I don’t need tutoring?
Can I make more than one tutoring appointment?
Can I sign up for both tutoring and advising?
How do I cancel an appointment?
How do I reschedule an appointment?
I can't use Google Hangouts.
I can't use the IDroo whiteboard.
I am having issues with my Upward Bound laptop.




How does tutoring work?
Please watch this video which helps explains how tutoring works.

What if I don’t have a computer or webcam?
If you don’t have a computer or webcam, talk to your advisor.  You can call your advisor at 898-5181 or click here for their email. 

What if I don’t have internet?
You can get low-cost internet from Comcast or AT&T.  If you would like this information in Spanish for Comcast, click here.

If you’ve tried both of these options, and they won’t work for you, please contact your advisor at 898-5181. 

Who’s my tutor?
Upward Bound tutors are all college students or college graduates who have been specially selected and trained to work with Upward Bound students.  Learn more about our tutors here

What if I don’t need tutoring?
Upward Bound is required to provide service to students once a week.  If you don’t need tutoring, you can choose to have an advising session with your advisor.  You will also have the option to participate in educational and career workshops in the future. 

How do I sign up for a tutoring appointment?
Please watch this video for a brief explanation on how to sign up for tutoring.

How do I sign up for advising?
Please watch this video for a brief explanation on how to sign up for advising.

Can I make more than one tutoring appointment?
For now we are equipped to offer one tutoring appointment or advising appointment to each student each week.  If you need more tutoring, please contact your advisor at 898-5181. 

Can I sign up for both tutoring and advising?
At this time, please choose only one.

How do I cancel an appointment?

How do I reschedule an appointment?

Technology-related questions

How does Google Hangout work?

How does the IDroo whiteboard work?

I can’t use Google Hangouts.
If you are having issues with Google Hangouts, you can get help by going to their troubleshooting page

I can’t use the IDroo whiteboard.
To use the whiteboard, you have to sign in to the whiteboard using your Gmail, Facebook, or Windows Live account.  If you don’t sign, you will not be able to write on the whiteboard.

If you are having other issues with the whiteboard, call the Upward Bound office at 898-5181 and ask to talk to Pa. 

I am having issues with my Upward Bound laptop.
Report all laptop issues to our office at 898-5181.




California State University, ChicoDivision of Student Affairs